Privacy Policy

Welcome to ticketsbot.ai. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our Service and tell you about your privacy rights and how the law protects you.

We collect several types of information for various purposes to provide and improve our Service:

• Discord User Data: User ID, username, discriminator, and avatar
• Server Data: Server ID, server name, and configuration settings
• Ticket Data: Messages, attachments, and metadata related to support tickets
• Usage Data: How you interact with our Service, including commands used and features accessed
• Log Data: IP address, browser type, and access times for web dashboard usage

We use the collected data for various purposes:

• To provide and maintain our Service
• To process and manage support tickets
• To improve our AI models and ticket management features
• To notify you about changes to our Service
• To provide customer support
• To detect, prevent and address technical issues
• To provide analytics and insights about ticket trends

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Your data is stored on secure servers with encryption at rest and in transit. We regularly review and update our security measures to ensure your data remains protected.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Ticket data is retained for 90 days by default, though server administrators can configure shorter retention periods. Account data is retained as long as your account remains active.

We may employ third-party companies and individuals to facilitate our Service. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Current third-party services include:

• Discord API for authentication and bot functionality
• Cloud infrastructure providers for hosting
• Analytics services for usage statistics

You have certain rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@ticketsbot.ai.

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure that appropriate safeguards are in place to protect your data during such transfers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@ticketsbot.ai
• By visiting our Terms of Service